tag:status.katanox.io,2005:/historyKatanox Status - Incident History2024-03-29T01:06:24+01:00Katanoxtag:status.katanox.io,2005:Incident/201567222024-03-04T14:22:04+01:002024-03-04T14:22:04+01:00Sandbox bookings are not being confirmed<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:22</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:20</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:44</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:39</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue with booking delivery affecting only sandbox properties</p>tag:status.katanox.io,2005:Incident/200230072024-02-19T20:12:35+01:002024-02-19T20:12:35+01:00Booking delivery delays<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>20:12</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>20:11</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>20:10</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>20:01</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue which causes delays in delivering the reservations to our partners</p>tag:status.katanox.io,2005:Incident/199380872024-02-09T11:35:15+01:002024-02-09T11:35:15+01:00Sandbox bookings are not being confirmed<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:35</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:32</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue with booking delivery affecting only sandbox properties</p>tag:status.katanox.io,2005:Incident/190545422023-11-08T10:03:30+01:002023-11-08T10:03:30+01:00Buyer API degraded performance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:03</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:58</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:50</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.katanox.io,2005:Incident/188243872023-10-17T11:33:38+02:002023-10-17T11:33:38+02:00Listing of reservations and partnerships<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:33</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:32</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:15</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:05</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.katanox.io,2005:Incident/184595062023-09-10T19:23:24+02:002023-09-10T19:23:24+02:00Partial Outage<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>19:23</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>19:19</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>19:17</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>19:13</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.katanox.io,2005:Incident/179787672023-07-27T21:21:26+02:002023-07-27T21:21:26+02:00Sandbox bookings<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>21:21</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>21:16</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>21:12</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>21:09</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating an issue which affects new bookings in the sandbox properties only.</p>tag:status.katanox.io,2005:Incident/100043722022-05-15T19:27:42+02:002023-01-05T17:27:14+01:00This is an example incident<p><small>May <var data-var='date'>15</var>, <var data-var='time'>19:27</var> CEST</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>19:17</var> CEST</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>19:23</var> CEST</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>19:53</var> CEST</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>